Terms and Conditions of Using Special-Essays

About Us

Our clear and ambitious goal is to provide the best custom writing service. We offer superior academic papers of different types, i.e. essays, research proposals, dissertations, theses, business reports, etc. Whatever you academic level is (High School, College, University, MA, PhD), we will help you complete your assignments.

Price Quote

If you want to buy a paper from us, place an order on our website. If you desire to find out what price you will need to pay for your assignment before ordering it, you can request our customer support team to give you a price quote. State the deadline, type of your order, and other details, and our support team will calculate the price you will need to pay. Note that you can always turn to our support team for assistance if any difficulties in placing orders arise.

Significance of Communication

If you have any questions concerning our services, contact our support agents at any time suitable for you, as they work 24/7. You can call our support team, send them an email, or reach them via our live chat.

We care for your privacy and never share your personal information with the writers or any third party. All data is kept strictly confidential. Please do not disclose your personal details to the writers directly. All sensitive information is to be provided via Support. You bare full responsibility for the consequences of breaking Terms of our services.

Deadlines and Delivery

The time frames for completing assignments vary from 3 hours to 2 months. All assignments are done according to the deadline indicated in the order form. However, if you want your writing project to be delivered earlier, its price will be recalculated and you will be asked to place an additional order.

Ordering Process

Take the following steps to order papers from us:

1. Fill in the order. Provide detailed instructions about your assignment. Set the deadline, choose a correct academic level, state the word count, topic, etc. Please keep in mind that it is important to lay down all requirements during the ordering process. Extra guidelines for the orders that are in progress cannot be provided after 10-15% of the deadline expires.
2. Proceed with the payment. Once payment verification is received, the writer will begin working on your assignment straight away.
3. Communicate with the assigned expert. You can communicate with your writer during the writing process and ask questions about your order.
4. Download your paper. As soon as the deadline expires, you will be able to download your completed assignment from your personal profile. As an option, you can request us to send your order to your email address. Note that at your request, we can send you a free plagiarism report alongside your paper so that you can see it is authentic.

Submitting a Refund Application

If you want to request a refund, you can do it within 14 days (2 weeks) after your order deadline expires. If you want to request a refund due to plagiarism, you can do it even later. However, please, send us a credible plagiarism report to validate your claims.

*Turnitin is the only reliable source of plagiarism reports for students. Its partner sites iThenticate and WriteCheck may also be used. Title pages, references lists, properly referenced direct quotations, and the original assignment questions are not counted as plagiarism. SafeAssign.com is not accepted as a valid resource in plagiarism disputes. Plagiarism reports written manually will not be accepted.

1. For continuation orders, Writology Limited will be responsible only for the quality of the paragraphs that were written by our writers. We will not analyze the paper you submit to us for authenticity.
2. If you are not satisfied with the quality of the paper, please, forward your comments to our Refund Department, and we will investigate the issue. You will receive a formal report in 3-4 business days and, if your claims are justified, a partial or full refund will be given to you.

Revisions

1. You can revise your paper for free, if you send a revision request in 48 hours after the deadline for your paper expires. If you do that later, you will have to pay a compensation to revise your paper.
2. If your paper is more than 20 pages long, you can revise it for free during the first 30 days after the deadline expires.
3. You cannot revise your paper for free, if your revision instructions are completely different from the original paper requirements. Please, make sure that you upload all essential materials on time. Otherwise, you may need to place an additional order to compensate the writer for his or her work.
4. If you want to revise your paper for free, please, be ready to set a new deadline and agree it with the writer. Also, please provide easy to understand revision requirements. We may need up to 24 hours to revise your paper, if it is long or complicated. However, in all cases, we will do everything needed to complete the revision on time.
5. Please check your personal profile regularly. You may have messages from the customer service or your writer. Many customers fail to provide essential materials when they place an order. You are responsible for delivering these materials on time.
6. A customer has a possibility of choosing an “Extended Revision” additional service during the order placement, for only 15% of the order price. It provides a free revision timeframe extension up to 14 days. Nonetheless, requesting a revision should comply with initial requirements. Kindly note whether a client does not claim a revision, additional fee for “Extended Revision” is not refunded. Alternatively, 4 days Extended revision VIP service can be chosen when placing the order.

A Full Refund

1. You can request a full refund, if you were charged twice for the same order. If this is a mistake, please notify our customer support, and we will cancel the double order.
2. You can request a full refund, if we have never assigned a writer to your order.
3. If a full refund is provided, you are no longer allowed to use the materials and papers created by Writology Limited for you.
4. Even though the company make no promises regarding specific grades, we make all efforts to ensure quality results. All professors grade the content of the papers differently. When apllyign for a refund, a customer can send a professor’s feedback to the Refund Department. If it is proved that a writer overlooked initial customer’s instructions, a partial/full refund will be provided.
5. When you are applying for a refund, you can not expect a revision of the order at the same time. When make a decision regarding a refund, the whole paper is analyzed for compliance with the instructions. Thus, a customer should choose either a refund or a revision request when submitting a complaint.
6. A full refund is not applicable to cases, when a Customer did not verify the order on time (the countdown starts from the moment the order gets paid). In cases with late verification, the Writer should either receive the initial deadline or compensation for early delivery.

A Partial Refund

1. You can ask for a partial refund, if for some reason you have requested incorrect number of pages for your paper. We will reconsider the cost, based on our word count specifications.
2. Our Refund Department will not be able to recalculate the refund percentage, if you fail to indicate the required level of writing complexity.
3. If the instructions you provide contradict your comments or instructions in the uploaded files, we will have to reconsider the refund percentage.
4. If you cancel your order, when the writer was assigned:

Refund percentage	Passed deadline (approximately)
100%	10-19% of the deadline
90%	20-29% of the deadline
80%	30-39% of the deadline
70%	40-49% of the deadline
60%	50-59% of the deadline
50%	60%+ of the deadline

* You cannot cancel your order, if only 30 percent of the deadline or less are left, and a writer is working on your paper. You cannot cancel your order, if your paper was finished and uploaded by the writer.

* All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

1. With regard to order verification, you must provide answers to the questions asked by our Financial Department. It is done to avoid any misunderstandings and protect you from online frauds. If you fail to do it on time, you will have to extend the deadline for your paper or submit additional compensation to complete your hot order on time.

Word Count Issues

1. We do not count pages visually. What we do is calculating the number of words. We write 300 words per page. For technical orders, the price will vary depending on the number and complexity of calculations.
2. If you order a PowerPoint presentation, speaker notes will require additional payment. You must choose this option, when you are placing an order. We will complete 100-150 words per slide.
3. In terms of online tests, we will calculate the number of pages according to the following formula: 5 test questions are equal to 1 essay page. Thus, for a test that contains 50 questions, you will have to order 10 essay pages.

Delivery/Deadline

1. Early delivery is a paid service. If you want your paper to be finished earlier than the initial deadline, then we will reconsider its cost, and a compensation order will have to be placed. If the writer finishes the paper earlier without an additional payment, we will not provide any refund.
2. If the order was delivered after the deadline and you did not agree to wait, you can request a partial refund. We will recalculate the cost of your order according to our pricing principles, as published on the website.

Order Type

1. You must select an appropriate type of order, when you are placing it. For example, do not choose “Essay” if you need a “Presentation”. Otherwise, we will not be able to issue a refund.
2. If the order is for rewriting, we will simply reword the original text you provide to us. If you need us to do additional research or include some new information, we will ask you to place a compensation order.
3. Please, check your profile as often as it is possible. You may receive messages from the customer support. Quality communication will make our job easier and improve your writing results!

VIP Account

A free draft option in a “VIP Account” is not applicable to the following order types: formatting, proofreading, editing, revision, rewriting, online test, multiple choice questions, PDF/PPT poster, PowerPoint Presentation, and excel exercises. In addition, free draft cannot be provided in orders with 3-8 hour urgency due to a limited time frame provided to complete the assignment.

Stored Credentials

How Long will Card Details Be Stored?

1. We never store your credit/debit card information or any other payment-related information on our site. The only personal data stored by our site is your name and surname chosen when making your first order with us.
2. We work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).
3. The transactions are processed by the third-party, legally authorized entities such as Avangate/2Checkout, SafeCharge, PayPal, BlueSnap.
4. More information regarding terms of stored credentials can be found in T&C of the chosen payment processor.

How will My Stored Card Details Be Used?

Your credit card details are stored securely by the third-party payment processor. When you enter your credit or debit card details on our website, in fact, the information is sent directly to secure databases maintained by the payment processors (Avangate/2Checkout, SafeCharge, PayPal, BlueSnap), who then complete the transaction. Credit card details are never transmitted to, or stored on our servers.

Can These Terms Change?

Changes in the permitted use will require your agreement. Other changes can be applied in accordance with PCI standards. No changes can be made without your consent.